Build Relationships Even When Travelling

Greetings from Moscow, Russia again!

As most of you know I teach relationship-building techniques, the art of small talk and the secrets of winning first impressions. These interpersonal communication skills are vital in life. I also teach networking skills, as these soft-skills are imperative in building business and commerce relationships. How many successful sales people do you know who are introverted and find it hard to strike up a conversation? Not many I would bet. There are obvious reasons for that. best indian cams

Here in Russia as I had mentioned in my last newsletter I am facing a big language communication barrier (although my reading of the Russian words has noticeably improved, I am happy to report today…) and so I rely on other communication techniques. They are worldwide, human techniques. But a few days ago I was looking for a new headset and microphone in a local mall and I saw an Indian man running a computer shop. He spoke with a strong Russian accent (so I was told) and it was obvious to me that he was an immigrant or migrant worker here. I immediately felt like I was back in Toronto and started to speak English to him. We smiled and chatted and he sold me a new headset which works very well. I am ‘Skyping’ my friends and family constantly, as you may appreciate.

Today after a great day of site-seeing (for those who know Moscow I visited Old and New Arbat, Hard Rock Café, and Victory Park) I decided to add a web cam to my long-distance conversations and returned to the same mall. I purposely sought out the same shop and yes, the same Indian man was working. We smiled again and chatted briefly. I told him this time I was in need of a web cam that can ‘skype’ and he recommended one immediately. I asked how much and the answer was 1000.00 Russian rubles (exchange rate is 1 dollar to 24 Russian rubles, so do the math if you wish) and then I asked if there was a cheaper option that could still skype. He smiled and played with his computer for a minute and then said to me that he could sell it for 800. DEAL. Done.

Some of you reading this story may not be too surprised by a seemingly independent shop keeper giving a bit of a discount, but I was told by my Russian guide that discounts at malls and proper businesses are quite impossible. She was surprised by my discount. I explained to her that I felt that he liked me for these reasons: He thought I was a nice guy, I smile which is almost rare for Russian men in that situation, he was happy to see me as a repeat customer, he did not want me going elsewhere, and finally, I think he could appreciate me as a foreigner in Russia – the same as him. Interesting, I think!

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